Hotel Guest Service Management Software
A complete, fully featured, easy-to-use hotel guest service management software with comprehensive support at a surprisingly affordable cost. It helps hoteliers to serve more customers in less time, improving their revenues whilst creating a memorable customer experience that their guests will return to and recommend to their friends.
AWARDS AND RECOGNITION
A complete, fully-featured, easy-to-use Hotel Guest Service Management Software.
The Features
- Every module and workflow options are user-rights protected
- Each event is captured in detail logs for audit trails
- Enhanced reporting
- Detailed call analysis and incident Reporting
- Guest request and incidents history report
- Top 10 service requests statistics
- Department Service Performance Statistics – Top/Bottom 10
- Staff Performance Statistics – Top/Bottom 10
- Cost Recovery Analysis Reports
- Requests logging, service staff assignment
- Option to create future recurring tasks
- Auto service assignment to selected staff for pre-defined services
- SMS, Email and Mobile app based push notifications
- Up to 3 levels of auto-escalations
- Call on hold and auto-reminders
- Service staff out of office tracking and auto assignment routing
- Follow-up assignments and notifications
- Handling of rate restrictions along with incident logging and follow-up tracking
- Broadcasting (SMS, EMAIL, Push Notification) to a department or group of users
- Guest comments and suggestion logging and broadcasting
- Capture cost recoveries against Incidents
- Cost recovery analysis
- Real time alert system for key event notification
- Service request assignment and follow-up auto-notifications via SMS, Email Incident broadcasting
- Call closures via SMS
- All calls with color coding for status
- Direct access for follow-up, on-hold recordings and call closures
- Providing the facility to do in-house guest lookup for service and incident tracking
- Information like stay and revenue details can be obtained
- Every notification via SMS and Email is logged in the system
- Audit trail log available at any time for a call from logging till closure
- Internal background verification controls for infrastructural areas like SMS and Email deliveries to assigned staff
- Infrastructural issue notification to designated manager in case of failures
- Management dashboard for status of calls
- Graphical representation for easy reference
- Onscreen dashboard for Statistics, Performance and Distribution
WHAT ARE YOU
WAITING
FOR?
At all our luxury resorts we use one-touch guest helpdesk services powered by mycloud hotel guest management software, as well as for our inter-departmental requests. mycloud hotel guest service management software allows us to manage tasks efficiently and to deliver services to our guests' expectations.
- Roshan Koonja Chief Information Officer Constance Group of Hotels - Mauritius, Maldives and Seychelles
THE BENEFITS
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Mobile Tracking, Anywhere, Anytime
Access and track the call status anywhere, anytime through our mobile app
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Manage Multiple Services in One Task
Create a master task with multiple sub-services for a single room/guest for easy action
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Multi-level Escalation Till Task Completion
SLA based escalation for each task to ensure timely action and completion
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Mobile Updates on Task Completion
Get instantly notified via text messages or through the mobile app on task completion
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Offer Five Star Like Service At a Nominal Cost
Provide prompt and exclusive service and manage the operations well without burning a hole in your pocket
Book a Free Online Demo
Our online demo takes about 30-60 minutes and you would need a desktop or laptop with microphone,
speakers and Internet connectivity. Time shown here is in EST (Eastern Standard Time, -5:00 GMT)
TRUSTED &
LOVED BY
Hotels as small as 2 rooms property to 300 rooms city hotels. mycloud provides extreme amount of customization, and users can setup parameters to suit their hotel property operations
